Returns & Refund

    What is the return policy?How do I return my product?How much does it cost to return a product(s)?When will I get my refund after I returned my order?Can I cancel an order?

    What is the Return Policy? 

    If your Flymo purchase does not meet your expectations or if you change your mind, you can return products within 28 days from the date of delivery, without having any reason. Follow our instructions about the return process

    Please be aware, that the costs for returns have to be covered by yourself and will be deducted from your refund.

    How Do I Return My Product? 

    If you want to return your product, please follow our step-by-step instructions below. 

    1. Contact customer service & schedule pick-up
    Inform our Customer Service team that you want to return your product, please mention your order number and the respective products you want to return. We will confirm your return and arrange a collection day, which is suitable for you. You will be notified that the collection has been scheduled by email or by text message. 

    2. Collection
    On the day of collection the carrier will notfiy you again and provide you with a 1 hour collection window. 

    3. Refund
    After we have received and checked your product, we will refund the amount of the returned goods deducted by the cost of collection to the payment method you used in your original order.

    Alternatively you could also return your product by shipping it on your own.

    Please contact our Customer Service team for any questions concerning your return & refund.

    How Much Does it Cost to Return a Product(s)?

    The cost for returning a product is 7 GBP. It will be automatically deducted from your refund. 

    When will I Get My Refund After I Have Returned My Order?

    We will reimburse you from the day we have received your product back at our warehouse. Please consider it may take some time for the delivery from your home to arrive at our warehouse. Depending on your payment method, it might occur additional proccessing time after we have authorised the refund. 

    Can I Cancel an Order ?

    Yes, you can cancel your order as long as it hasn't left our warehouse. Please contact our Customer Service team to cancel your order. If your order has already been dispatched, you can return your products in accordance with the return process.