Miscellaneous FAQ

In this section we will help you get an answer to your questions regarding Flymo products. Can't find your question? Contact us!

What do you recommend I clean my Flymo machine with?

We supply a cleaning kit under the Universal Outdoor Accessory brand part no 5400612-01/5, that contains the recommended cleaning products.

Your product can also be cleaned using a cloth and a hand brush. Remember some cleaning fluids may have solvents added; these can affect the plastics we use in our products.

What is the noise level of my Flymo machine?

The noise level can be found in the instruction book, usually to the rear of the book in the conformity section.

Where can I buy Flymo spare parts?

Spare parts are available from the Flymo Webshop. www.4flymo.co.uk From most service dealers and we also offer a mail order service on: 0844 8444558.

Where is my nearest service/repair centre?

Find your closest service dealer using our dealer locator.

Can I send my Flymo product to you for repair/servicing?

We do not have a repair facility on site. You should take your machine to your local authorised service agent.

My Flymo machine has failed. Can someone come to my home to look at it?

We do not offer a call out service.

Why is it my responsibility to take it to the service agent?

Most Flymo products are classed as easily transportable; i.e. they will fit in the boot of a car.

Can I send broken or faulty parts to you for inspection?

It is not a service we offer. In the first instance you should take your machine to your local repair agent. If you are not happy with their diagnosis of the fault, under exceptional circumstances Flymo can arrange for the parts to be inspected by our technical team.

If my Flymo machine fails, can I take it back to my supplier?

If the machine fails within the warranty period, we would ask you to call customer services on 0844 8444558. Under the Sale of Goods Act, you do have the right to return it to your retailer.

What happens if the service centre repairs my Flymo machine and it fails again?

All replacement parts fitted free of charge under the terms and conditions of the guarantee of the machine, will be covered for the remainder of the original guarantee.

How long do orders take to arrive if I buy direct from Flymo.

It takes approximately 3-5 working days for delivery on spare parts. It takes 7-10 working days for complete products.

Do you have a factory shop?

The Flymo factory is a closed site therefore we do not have a factory shop. Most of our spares dealers will have parts, and if they don't have them in-store, they should be able to obtain them for you.

Where can I purchase Flymo Products?

Flymo products are available at most D.I.Y outlets - B&Q, Homebase, Focus Do It All, Argos, etc. Some independent garden centres may also supply our machines.

Will spare's for my Flymo product be available in 5 years’ time?

Generally, spare parts are available for up to 10 years after final production of the machine. However, there may be some exceptions to this rule. Some parts are available longer depending on stock movement.

Do you accept cash on delivery?

Under NO circumstances do we accept cash on delivery. Payment must be made before the parts are despatched.

What happens if I'm not in when something bought from Flymo is delivered?

Royal Mail should leave a card indicating where the package can be collected. Couriers also leave cards advising you to contact them direct to re-arrange a delivery.

I do not have any proof of purchase; can you advise how old my machine is?

The serial number identifies the exact age of the machine. The serial number is located on the rating label on the machine. This is not, however the date you purchased it.

What machine would you recommend I use?

Please refer to the products section on Flymo.co.uk and the ‘how to choose’ sections as a guide.

What are the safety features on Flymo Products?

Electric mowers have lock-off buttons, which means the mower needs a double operation to start; also steel blade machines have a brake fitted, which stops the blade within 3 seconds.

Petrol Mowers have an OPC (Operator Presence control) lever - when the lever is pressed, it sparks the ignition and releases the brake. When released it kills the ignition and applies the brake stopping the blade in 3 seconds.

Electric Trimmers have lock off buttons or the switch lever has a guard to stop accidental starting.

Garden vacs cannot be activated unless the bag is attached.

Chainsaws have numerous safety features - chain brake to stop the chain or kick back chains, throttle lock, centrifugal clutches, etc.

I need to know the dimensions and specifications for my machine, height, weight, power, noise level etc?

Most dimensions and specifications can be found in the appropriate user manual Alternatively, visit the brand website relevant to your product and look up the product listing.

www.flymo.co.uk
www.mcculloch.biz/uk
www.gardena.com/uk

Recall safety notice

Details of the recall notice on the Flymo UltraGlide.

Find out more

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