In this section we will help you get an answer to your questions regarding Flymo products.
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What are the terms and conditions of my warranty?
All Flymo products are covered for parts and labour for 24 months, providing the fault or defect is found to be a result of faulty manufacture by our service agent.
Can you send a motor direct to me on a free of charge basis, under the warranty?
No. Our service agents employ trained and qualified personnel, who, when repairing the product, carry out electrical safety tests (flash tests). If a qualified person does not fit the part, the warranty will be void.
By sending electrical parts direct to the customer, we cannot ensure that the part will be fitted correctly, and that it will be safe to use.
The service agent has advised that my Flymo product is not covered by warranty as they suspect the fault was caused by impact.
The agent must have identified tell-tale signs of impact such as chips in blade, sheared bolt or damaged impeller etc. Should you feel the service agent has misdiagnosed the cause of fault you can take your machine for a second opinion.
Even though my warranty has ended, why should I have to pay for the total cost of the repair when it is a manufacturing fault?
Most genuine manufacturing faults will occur very early in the life of the product. Once the warranty is over, it is then the responsibility of the customer to pay for the repair.